Shipping & Return Policy

Effective Date: November 5, 2026

Please read our shipping and return terms before placing an order.

1. Shipping policy

• Processing times depend on product availability and order volume. Shipping charges and available delivery estimates are shown during checkout.
• Check that your address is complete and accurate before ordering. Address errors may cause delivery delays or additional shipping costs. Contact us promptly if you notice an error. Applicable consumer rights remain unaffected.

2. Return and refund requests

15-day notification window: notify us within 15 days of receiving your package to request review. Requests submitted later may not qualify for discretionary review; statutory rights remain unaffected.

• Email refund@thomasperfume.com.
• Include your order number, a brief explanation and clear photo or video proof.
• Wait for return instructions and approval. Do not send an item back without contacting us first.
• Returns, replacements or refunds follow review of your request and evidence.

3. Eligible conditions

• Products that arrived damaged.
• Items with packaging or packing defects.
• Incorrect products, different from what you ordered.

Opened or used fragrances without a valid defect claim are not eligible for discretionary return. Mandatory legal rights remain unaffected.

4. Contact information

Return requests: refund@thomasperfume.com.

For questions, contact connect@thomasperfume.com or call +1 (857) 259-2033.